Frequently Asked Questions

Ordering & Account

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to save your shipping information, track your orders, and review past purchases.
Q: How do I track my order?
A: You will receive a confirmation email with tracking information once your order ships. You can also track your order by logging into your account (if you have one) and visiting the “Order History” section.
Q: Can I modify my order once it’s placed?
A: We try our best to accommodate order changes. Please contact customer service as soon as possible after placing your order and we will do our best to modify it if it has not yet shipped.

Payment & Security

Q: What payment methods do you accept?
A: We accept paypal/credit cards. For more information on our payment methods and security, please see our Payment Methods & Policy [].
Q: Is it safe to shop on your website?
A: Yes, we use industry-standard encryption technology to protect your sensitive financial information during transmission. We do not store your full credit card details on our servers.

Shipping & Delivery

Q: Where do you ship to?
A: We currently ship to United States.
Q: How much does shipping cost?
A: We offer free shipping on all orders.
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and chosen shipping method. You can see estimated delivery times at checkout.

Returns & Exchanges

Q: What is your return policy?
A: You can find our complete return and exchange policy here: [].
Q: How do I return an item?
A: To initiate a return or exchange, please contact customer service for instructions.

Products & Inventory

Q: How can I be sure an item is in stock?
A: We do our best to keep our inventory levels accurate on the website. In the rare case that an item is out of stock after you place your order, we will contact you as soon as possible.
Q: Do you offer product warranties?
A: Warranty information varies by product. Please see the product description for details or contact the manufacturer directly.

Customer Service
If you can’t find the answer to your question here, please don’t hesitate to contact our customer service team at live chat or [[email protected]].
Our customer service hours are 7/24 hours online to serve you.