Common Problems

We accept all major credit cards (Visa, MasterCard, American Express, UnionPay, JCB and Discover), PayPal.

You may notice pending transaction shown multiple times in your account. This is not an actual transaction and any pending amount will be removed by your financial institution in few business days. You will only be charged for your completed orders.

We provide currency conversion when you are outside of US to facilitate your purchase. However, this is just an approximation and your transaction is billed in USD. Financial institution may charge different amount based on their conversion rate on the date of the transaction. This is also noted in your order receipt.

1. Login to your account
2. Click on My Account
3. In Orders tab you will see list of your past orders

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping courier’s website. Or you can also track your package by searching your order from My Account page in Orders tab.

DHL, UPS, FedEx, USPS, or EMS tracking system may take up to 24 hours to update the status of packages. Please allow 24 hours after receiving the order shipment confirmation email from us. If you have further worry, you can contact us.

Select your currency